CHECK-IN & CHECK OUT
Unless otherwise agreed, rooms are available from 3:00 PM.
Check-out is by 10:00 AM on the day of departure.
Certainly. Materia works with a trusted courier service for worldwide shipping. Simply leave your luggage or items with our staff: we will provide you with an accurate quote and, once approved, take care of the entire shipping process.
ACCESS AND SECURITY
To activate it: press and hold button 1 on the wall-mounted keypad. A beep and the indicator changing from green to red will confirm that the alarm has been activated.
To deactivate it: enter the door access code. The indicator will turn green again and the door will unlock automatically.
Yes, the property is equipped with a security service and indoor cameras, which will be shown to you during check-in.
The safe will be provided reset and ready to configure.
To set your personal code:
- With the door open, press the red “RESET” button located inside the door.
- When you hear the beep and the lights flash, enter your chosen code on the external keypad (3 to 8 digits).
- Press “E” to confirm.
- Important: Test the code while the door is still open before closing and locking the safe.
The property offers free private gated parking, as well as a covered parking area to help protect your car.
Yes. A wallbox EV charging station is integrated into the solar-panel carport and is available free of charge for guests to recharge their electric vehicle.
SPA
If the display shows “OFF da tastiera”, steam production is currently disabled.
Step 1: Press the Enter button once (the button with the curved arrow at the bottom right).
Step 2: Use the arrow buttons to change the setting from “OFF” to “ON”.
Step 3: Press Esc to confirm.
The system will begin heating and the current temperature will appear on the display. The steam bath will be ready in approximately 30 minutes.
Please remember to switch the unit off after use.
It is essential to switch off the steam generator after each session. Prolonged use may damage the system and cause the room to overheat.
Step 1: Press the Enter button.
Step 2: Use the arrow buttons to select “OFF”.
Step 3: Press Esc to confirm.
The display will show “OFF da tastiera” again.
The temperature is preset. To activate the hydromassage jets, press the dedicated button located on the edge of the pool.
The property uses Controlled Mechanical Ventilation (VMC) to ensure a constant supply of fresh, oxygenated air without the need to open the windows. The system is automatic and already configured, so no manual adjustment is required.
KITCHEN
To select your breakfast items for the following morning, complete the online form by 6:00 PM the day before.
Exclusive use of the villa: unrestricted access.
Room booking: access on request.
Safety note: the glass doors open up to 90°. Please always use the door stops to prevent them from slamming in the wind.
Wines: they are available according to the displayed price list. Please let us know what you have consumed at check-out.
Ice: you are welcome to use the ice machine freely, but please use only the dedicated scoop. Do not put your hands or any other objects inside the ice bin.
Yes, the outdoor barbecue is available for guests to use freely, and firewood can be found in the dedicated compartment underneath.
Certainly. You can order groceries by sending a WhatsApp message directly to +39 351 380 9206. Your order will be delivered to the property for an additional €10.00 service charge.
CONNECTION
The network is called “Materia”. To connect instantly, simply scan one of the QR codes displayed in various areas of the property.
You can connect your devices (phone or tablet) to the Bluetooth network named “MZ-622”.
Quiet hours: we kindly ask you not to play music from 2:00 PM to 4:00 PM and from 11:00 PM to 8:00 AM.
CLEANING
Rooms (exclusive use of the villa): twice a week (days agreed upon at check-in).
Rooms (individual suite booking): daily cleaning.
Pool: at least 3 times a week, usually between 7:00 AM and 9:00 AM.
Indoor hydromassage pool: at least twice a week during room cleaning.
Materia Ostuni offers a dedicated laundry service for guests. Inside your suite, you will find a laundry bag for any garments you would like to have washed and ironed. To request the service, please send us a WhatsApp message at +39 351 380 9206. Our staff will promptly collect and take care of your garments. They will be returned to the property for an additional €15.00 service charge.
Please separate your waste according to the instructions provided during check-in and use the designated bins.
REGOLAMENTO
Smoking is strictly prohibited inside the Suites, in the steam bath and in the hydromassage area. Smoking is permitted only in the outdoor areas, using the ashtrays provided.
We are happy to welcome your small and medium-sized four-legged friends (up to 15 kg). A €50.00 supplement applies per stay and includes an exclusive Pet Welcome Kit for use during your stay.
To ensure the comfort of all our guests, we kindly ask that pets are not allowed on beds, sofas or tables, and that they do not enter the pool area. Owners remain responsible for any damage caused by their pets.
For exclusive use of the Villa: your pets can enjoy the large, private and fully fenced garden freely.
For individual suite bookings: we kindly ask you to ensure that your pet’s presence respects the peace and relaxation of the other guests staying at the property.
