{"id":8916,"date":"2026-08-07T15:25:14","date_gmt":"2026-08-07T15:25:14","guid":{"rendered":"https:\/\/materiaostuni.it\/?page_id=8916"},"modified":"2026-08-07T15:50:03","modified_gmt":"2026-08-07T15:50:03","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/materiaostuni.it\/index.php\/en\/faq-2\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"
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CHECK-IN & CHECK OUT<\/span><\/h5>\n <\/div>\n <\/div>\n
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\n \n \n What time can I check in and when do I need to check out?<\/span>\n
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Unless otherwise agreed, rooms are available from 3:00 PM<\/strong>.\n
Check-out is by 10:00 AM<\/strong> on the day of departure.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n \n Is it possible to ship luggage or purchases made during the stay?<\/span>\n
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Certainly. Materia works with a trusted courier service for worldwide shipping. Simply leave your luggage or items with our staff: we will provide you with an accurate quote and, once approved, take care of the entire shipping\n process.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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ACCESS AND SECURITY<\/h5>\n <\/div>\n <\/div>\n
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\n \n \n How does the alarm work?<\/span>\n
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To activate it:<\/strong> press and hold button 1<\/strong> on the wall-mounted keypad. A beep and the indicator changing from green to red<\/strong> will confirm that the alarm has been activated.<\/p>\n

To deactivate it:<\/strong> enter the door access code. The indicator will turn green<\/strong> again and the door will unlock automatically.<\/p>\n <\/div>\n <\/div>\n

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\n \n \n Does the property have a security service and indoor cameras?<\/span>\n
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Yes, the property is equipped with a security service and indoor cameras, which will be shown to you during check-in.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

\n \n \n How can I set up the safe?<\/span>\n
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The safe will be provided reset and ready to configure.<\/p>\n

To set your personal code:<\/strong><\/p>\n

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  1. With the door open, press the red \u201cRESET\u201d<\/strong> button located inside the door.<\/li>\n
  2. When you hear the beep and the lights flash, enter your chosen code on the external keypad (3 to 8 digits<\/strong>).<\/li>\n
  3. Press \u201cE\u201d<\/strong> to confirm.<\/li>\n
  4. Important:<\/strong> Test the code while the door is still open before closing and locking the safe.<\/li>\n <\/ol>\n <\/div>\n <\/div>\n
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    \n \n \n Where can I park?<\/span>\n
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    The property offers free private gated parking<\/strong>, as well as a covered parking area<\/strong> to help protect your car.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    Yes. A wallbox EV charging station<\/strong> is integrated into the solar-panel carport and is available free of charge<\/strong> for guests to recharge their electric vehicle.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    SPA<\/span><\/h5>\n <\/div>\n <\/div>\n
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    \n \n \n How do I turn on the steam bath?<\/span>\n
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    If the display shows \u201cOFF da tastiera\u201d<\/strong>, steam production is currently disabled.<\/p>\n

    Step 1:<\/strong> Press the Enter<\/strong> button once (the button with the curved arrow at the bottom right).\n
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    Step 2:<\/strong> Use the arrow buttons<\/strong> to change the setting from \u201cOFF\u201d<\/strong> to \u201cON\u201d<\/strong>.\n
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    Step 3:<\/strong> Press Esc<\/strong> to confirm.<\/p>\n <\/div>\n <\/div>\n

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    The system will begin heating and the current temperature will appear on the display. The steam bath will be ready in approximately 30 minutes<\/strong>.<\/p>\n

    Please remember to switch the unit off after use<\/strong>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n How do I turn off the steam bath?<\/span>\n
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    It is essential to switch off the steam generator after each session. Prolonged use may damage the system and cause the room to overheat.<\/p>\n

    Step 1:<\/strong> Press the Enter<\/strong> button.\n
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    Step 2:<\/strong> Use the arrow buttons<\/strong> to select \u201cOFF\u201d<\/strong>.\n
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    Step 3:<\/strong> Press Esc<\/strong> to confirm.<\/p>\n <\/div>\n <\/div>\n

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    The display will show \u201cOFF da tastiera\u201d<\/strong> again.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    The temperature is preset. To activate the hydromassage jets<\/strong>, press the dedicated button located on the edge of the pool.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n What is the ventilation system (VMC)?<\/span>\n
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    The property uses Controlled Mechanical Ventilation (VMC)<\/strong> to ensure a constant supply of fresh, oxygenated air without the need to open the windows. The system is automatic and already configured<\/strong>,\n so no manual adjustment is required.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    KITCHEN <\/h5>\n <\/div>\n <\/div>\n
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    \n \n \n How does the breakfast service work?<\/span>\n
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    To select your breakfast items for the following morning, complete the online form by 6:00 PM the day before<\/strong>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Can I use the outdoor kitchen?<\/span>\n
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    Exclusive use of the villa:<\/strong> unrestricted access.\n
    Room booking:<\/strong> access on request.\n
    Safety note:<\/strong> the glass doors open up to 90\u00b0. Please always use the door stops to prevent them from slamming in the wind.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Can I enjoy the wines in the wine cellar and use the ice machine?<\/span>\n
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    Wines:<\/strong> they are available according to the displayed price list. Please let us know what you have consumed at check-out.\n
    Ice:<\/strong> you are welcome to use the ice machine freely, but please use only the dedicated scoop. Do not put your hands or any other objects inside the ice bin.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Can I use the barbecue?<\/span>\n
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    Yes, the outdoor barbecue is available for guests to use freely<\/strong>, and firewood can be found in the dedicated compartment underneath.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Is grocery delivery available?<\/span>\n
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    Certainly. You can order groceries by sending a WhatsApp message directly to +39 351 380 9206<\/strong>. Your order will be delivered to the property for an additional \u20ac10.00 service charge<\/strong>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    CONNECTION<\/h5>\n <\/div>\n <\/div>\n
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    \n \n \n What are the Wi-Fi credentials?<\/span>\n
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    The network is called \u201cMateria\u201d<\/strong>. To connect instantly, simply scan one of the QR codes displayed in various areas of the property.<\/p>\n <\/div>\n <\/div>\n

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    You can connect your devices (phone or tablet) to the Bluetooth network named \u201cMZ-622\u201d<\/strong>.<\/p>\n

    Quiet hours:<\/strong> we kindly ask you not to play music from 2:00 PM to 4:00 PM<\/strong> and from 11:00 PM to 8:00 AM<\/strong>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    CLEANING<\/h5>\n <\/div>\n <\/div>\n
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    Rooms (exclusive use of the villa):<\/strong> twice a week (days agreed upon at check-in).<\/p>\n

    Rooms (individual suite booking):<\/strong> daily cleaning.<\/p>\n

    Pool:<\/strong> at least 3 times a week, usually between 7:00 AM and 9:00 AM<\/strong>.<\/p>\n

    Indoor hydromassage pool:<\/strong> at least twice a week during room cleaning.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Is a laundry service available?<\/span>\n
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    Materia Ostuni offers a dedicated laundry service for guests<\/strong>. Inside your suite, you will find a laundry bag for any garments you would like to have washed and ironed. To request the service, please send us\n a WhatsApp message at +39 351 380 9206<\/strong>. Our staff will promptly collect and take care of your garments. They will be returned to the property for an additional \u20ac15.00 service charge<\/strong>.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    Please separate your waste according to the instructions provided during check-in and use the designated bins.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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    REGOLAMENTO<\/h5>\n <\/div>\n <\/div>\n
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    \n \n \n Is smoking allowed on the property?<\/span>\n
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    Smoking is strictly prohibited inside the Suites, in the steam bath and in the hydromassage area. Smoking is permitted only in the outdoor areas, using the ashtrays provided.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

    \n \n \n Are pets allowed?<\/span>\n
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    We are happy to welcome your small and medium-sized four-legged friends (up to 15 kg<\/strong>). A \u20ac50.00 supplement<\/strong> applies per stay and includes an exclusive Pet Welcome Kit<\/strong> for use\n during your stay.<\/p>\n

    To ensure the comfort of all our guests, we kindly ask that pets are not allowed on beds, sofas or tables, and that they do not enter the pool area. Owners remain responsible for any damage caused by their pets.<\/p>\n

    For exclusive use of the Villa:<\/strong> your pets can enjoy the large, private and fully fenced garden freely.<\/p>\n

    For individual suite bookings:<\/strong> we kindly ask you to ensure that your pet\u2019s presence respects the peace and relaxation of the other guests staying at the property.<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

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